In recent years, the Indian IT, ITES, BPO and KPO industry has been attributed with the distinction of advancing the country into the new-age economy. The tremendous growth of this sector India can be credited to globalisation, shrinking economic boundaries and technological advances in telecommunications.

Today, the industry is witnessing significant changes with regard to service offerings. While the initial focus of the sector was on efficiency and economy of scale, today Global IT players are aggressively scaling up in India as the sector has evolved to a knowledge based one that is driven by standardisation of processes and systems. Diverse functions such as customer service, insurance claims, taxation, legal support, design development, bio-informatics and many more are being outsourced with a higher degree of success and efficiency.